I SPY: Digital Downloads Support

Introduction and FAQ

What are Digital Downloads?
A Digital Download is a copy of an entire CD-ROM game, which you save onto your computer's hard drive.

How long will the trial version of a game last?
One-time trials will expire after one hour. Trials are available only once per person, per title. After your trial, however, you do have the option to buy the unlimited version at a special discount.

How do I upgrade from trial to a buying the full version?
Launch the game that you wish to buy (even if your trial has expired). Then click the "Buy It" button to upgrade.

Will I be shipped a CD-ROM?
No. A physical CD is not needed when you download a digital game. The game lives right on your hard drive and is available to you anytime.

Is the digital different than the CD-ROM game?
No. The game will run just like it does whey you play it from a physical CD-ROM. The only difference is that you don't need to load a disk so there are no shipping charges with your order, no sales tax, no wait for delivery, and no disk that could get lost or damaged!

Will I need to be online to play?
No. Once the game is installed you do not need to be connected to the Internet to play. However, if you wish to buy the game for unlimited play, you will need to be online to order the upgrade version.

How long does it take to download a game?
The download times vary from to game to game and depend on the speed of your Internet connection. Check the individual product pages for estimated download times.

How do I start playing a downloaded game?
You must first install the game. After downloading the file, locate the file and double click on it. Follow the onscreen instructions to install the game. To start a new game, click the Windows "Start" button in the lower left corner, click "Programs," and click the title of the game you want to launch and start playing.

Can I copy the game onto another computer?
Only if you purchase a game can you copy the game to another machine. Your purchase will include five license renewals. Each renewal allows you to either install the game on a different machine or re-install the game on the original machine (in case the files become damaged or accidentally are erased.) To renew your license, install and start the game. Then follow the "Renew License" instructions.
In the case of multiple machines, each computer must belong to the licensee, and you cannot run the game more than one machine at the same time.

Technical Notes

What are the technical requirements to download games?
First, you should have a high-speed broadband Internet connection. This means you need a connection that is 256 kbps (kilobits per second) or faster, such as DSL or cable modems. Additional requirements (such as free hard drive memory) vary from game to game. Check the individual product pages for game requirements.

NOTE: Macintosh operating systems are not compatible with some Digital Downloads.

Can I use AOL or CompuServe to download games?
Yes. The process works with AOL and CompuServe 2000 v5.0 and above, but you will need to be connecting to the Internet via a high-speed broadband line.

How do I download a digital game?
You will be prompted to save the game installer file to your hard drive. Once you click "save to disk" the file will begin downloading.

What if the download process is interrupted?
If you accidentally cancel the download or experience an interruption before the file is completely downloaded, you will need to restart the process from the beginning.

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